Business Process Mapping – A Tool for Improving Organizational Efficiency

In this one-day course you learn how to manage the flow of your work using a unique process. You assess the situation and correctly apply the right tool for removing excessive costs to the business process. The module provides a suggestion for reviewing your entire business processes to assign responsibility and accountability for cost control and cost containment.

The Business Process Mapping course is designed for practical review of your present management processes to determine, define, and eliminate unwanted management steps, actions, or behaviors. A special feature of this course is the dual track analysis of “how it is now” and “how it could be.” This course helps you:

                Identify and correct inefficient business management processes

                Analyze and remove inefficiencies in operational processes

                Return resources savings to your pool for further reallocation

                Streamline processes toward strategic goal accomplishment

Who Should Attend

Designed for groups of managers starting at the executive team and cascading down to the lowest level of work group levels. This program is an excellent one-day company wide activity forcing all levels of supervision to review specific business processes to identify and remove unwanted “heat loss.”

Objectives:

1.     To identify major business processes

2.     To increase executive skills for managing business processes

3.     To assign responsibility and accountability for process ownership

Practical Skills and Applications of Training:

As a result of this training you should understand and apply the following:

Business Process Mapping

What You Will Cover

Think Quality

·         A Way of Thinking

·         Process Mapping Objectives

·         Process Thinking for Quality

·         The Purpose of Process Mapping

·         Practical Applications of Process Mapping

·         Levels of Processes

·         The Steps of Process Mapping

·         Process Mapping Characteristics

·         Advantages of Using Process Mapping

·         Rules for Process Mapping

Build A Quality Map

·         A Process Map Model

·         Constructions Symbols for a Process Map

·         The Organization Start Point

·         The Individual Start Point

Process Owner

·         The Importance of a Process Owner

·         Definition of a “Process Owner”

·         Responsibilities of a Process Owner

·         Roles of a Process Owner

·         Criteria to Select a Process Owner

·         Skills Required of a Process Owner

Teams In Process Improvements

·         Teamwork

·         Key Behaviors for Teamwork

·         Critical Team Member Skills

·         Process Considerations