Six Tools for Problem Solving and Decision Making

In this two-day course you learn to select and apply the best problem solving and subsequent decision making tools available. The tools and techniques ensure you correctly address the problem statement while seeking a solution that considers all aspects of a problem’s parameters. Six powerful tools are demonstrated for gathering information as the second step of the problem solving process.

The Problem Solving and Decision Making course is a practical, skills building forum to improve your ability to sort and solve problems, then make the corresponding decision. The course helps you to master:

Sorting the real from the presenting problem

Identifying the source of potential problems

Applying the appropriate problem solving tool

Selecting from the best management decision styles

Avoiding decision-making traps

Anchoring the decision with buy-in from management team members

Who Should Attend

Designed for managers who must deal with constant change of business situations requiring a fresh set of solutions.

Objectives

1. To improve problem-solving skills for creative solutions

2. To improve decision-making abilities for real time results

Practical Skills and Applications

As a result of this activity you should understand and apply the following:

1.   Sort the real from the presenting problem

2.   Identify the source of potential problems

3.      Apply the appropriate problem solving tool

4.      Select from the best management decision styles

5.      Avoid decision making traps

6.      Anchor the decision with buy in from management team members

What You Will Cover

• Useful Tools To Trigger Creative Thinking
• A Problem Solving Process
• Techniques for Defining The Real Problem
• Identification of Sources of Potential Problems
• 6 Data Collection Tools

·         The Issues Model for Clean Problem Resolution                                                        

·         The Psychology of Decision Making

• Management Decision Styles  
• Decision Making Traps                                                           
• Techniques to Improve Intuition in Decision Making                         
• A Review of Tricks Often Used by Management to Avoid Decisions            
• Steps in Decision Making                                                                   

A Decision Making Tool: The Decision Paper